Store policies
Store policies and setup terms
Miraatshop is still being set up, so the store remains unpublished while the catalog is finalized. Below you will find our standard order handling, regional delivery terms, and returns guidelines.
Order handling and delivery
Orders are processed once payment is confirmed. Delivery times vary by destination within the GCC, and the exact estimate is shown at checkout.
Returns and exchanges
Please contact us to start a return or exchange. Items should be returned in their original condition, with packaging intact, so we can process your request.
How shipping and returns work
Follow these standard steps from dispatch to return.
01
Order dispatch
We prepare and dispatch your order after payment is confirmed. You will receive a tracking reference once it ships.
02
Order tracking
Use the tracking reference in your confirmation email to follow your delivery. Contact us if the status has not updated.
03
Returns handling
Reach out to our team to request a return. We will confirm eligibility and share the next steps for sending the item back.